L1 Complaint Handling

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Job Description

- Identify complaints and conduct fair and thorough investigations in order to find a satisfactory resolution for each customer.
- Accurately and consistently log each complaint into ticketing System.
- Provide a resolution to each complaint base on SLA, or if necessary, refer the customer to an appropriate specialist.
- Communicate in a helpful and friendly manner with every customer – either over the telephone or by on site visit.
- Look for opportunities to identify on-going issues.

Requirement

- Excellent in communication
- Familiar with Telecommunication environment
- Good in reporting process
- Good in ticketing handling
- Accustomed with under pressure environment

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